Return & Refund Policy

At Lunnora, we are committed to delivering exceptional quality and a premium shopping experience. Every bracelet is carefully crafted and inspected before it reaches you. However, if for any reason you are not completely satisfied with your purchase, we're here to help.

14-Day Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be in the same condition as when you received it.
  • Be unworn, unused and free from any signs of wear or damage.
  • Include all original tags, cards, accessories and packaging.
  • Be returned in its original Lunnora gift box and packaging.
  • Be accompanied by the original receipt or proof of purchase.

To start a return, please contact our Customer Support team at info@lunnora.store. Returns sent without prior approval may not be accepted.

How to Request a Return

Please email us with:

  • Your order number
  • The reason for the return
  • Photos of the product (if damaged, defective or incorrect)

Once your request has been reviewed and approved, we will provide you with detailed return instructions.

Refund Policy

After your returned item has been received and successfully inspected, we will process your refund according to the original payment method used at checkout.

Credit & Debit Card Payments

Orders paid by credit or debit card will be refunded to the original payment method.

Please allow 2-4 business days for the refund to appear, depending on your bank or card issuer.

Tabby Payments

Orders paid using Tabby will be refunded directly through the Tabby platform in accordance with Tabby's refund process.

Tamara Payments

Orders paid using Tamara will be refunded directly through the Tamara platform in accordance with Tamara's refund process.

Cash on Delivery (COD)

For orders paid using Cash on Delivery (COD), approved returns requested under our voluntary 14-day change-of-mind return policy will be refunded in the form of Lunnora Gift Credit.

As a thank you for shopping with Lunnora, we will issue 110% of your purchase value as Lunnora Gift Credit.

Example

If you purchased a bracelet for 299 AED, you will receive 329 AED in Lunnora Gift Credit to use on your next purchase.

Your Lunnora Gift Credit

Your Gift Credit:

  • Is issued for 110% of the approved returned product value.
  • Never expires.
  • Can be used on any future purchase at Lunnora.
  • May be combined with promotional offers unless otherwise stated.
  • Is non-transferable and cannot be redeemed for cash.

This policy applies only to returns requested due to a change of mind or customer preference.

Damaged, Defective or Incorrect Products

Your satisfaction is our highest priority.

If your order arrives:

  • Damaged during shipping,
  • Defective due to a manufacturing issue, or
  • Incorrect (you received the wrong product),

please contact us within 48 hours of delivery.

After reviewing your request, Lunnora will, at no additional cost to you:

  • Send a replacement product free of charge,
  • Repair the product where appropriate, or
  • Provide a refund where required under applicable consumer protection laws.

In most cases, we will immediately send you a replacement, because we believe you should receive the product you originally ordered without unnecessary delays.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Gift cards.
  • Products that have been worn, damaged, altered or misused after delivery.
  • Items returned without their original packaging and accessories.

Return Shipping

For approved change-of-mind returns, customers are responsible for the cost of return shipping.

If your return is due to a damaged, defective or incorrect item, Lunnora will cover all reasonable return shipping costs or provide an alternative return solution.

Refund Processing Times

Once your returned item has been received and approved:

  • Credit & Debit Cards: 5–10 business days
  • Tabby: According to Tabby's processing times
  • Tamara: According to Tamara's processing times
  • Lunnora Gift Credit: Within 2 business days

Consumer Rights

This Return & Refund Policy is provided in addition to any rights you may have under the applicable consumer protection laws of your country or region. Nothing in this policy limits or excludes any mandatory legal rights that cannot be waived under applicable law.